Refund Policy for

Effective Date: 24/07/2023

Thank you for shopping at ItthiadSoft. We take pride in providing high-quality WordPress themes, plugins, and PHP scripts to our customers. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the guidelines for obtaining a refund for products purchased through our platform.

  1. Eligibility for Refund:

1.1. Themes, Plugins, and PHP Scripts: Refunds may be considered for WordPress themes, plugins, and PHP scripts purchased through ItthiadSoft, subject to the conditions outlined below.

1.2. Reason for Refund: To be eligible for a refund, customers must demonstrate that one or more of the following criteria are met:
a) The product purchased is faulty, defective, or not as described.
b) The product has critical compatibility issues, making it unusable on the customer’s website or server.
c) The customer has not downloaded or accessed the purchased product.

  1. Refund Request Procedure:

2.1. Timeframe: Refund requests must be submitted within 7 days from the date of purchase.

2.2. Contact: To initiate a refund request, customers must contact our customer support team at [email protected] with the following information:
a) Order ID
b) Product name
c) Reason for refund
d) Supporting documentation or evidence, if applicable

  1. Evaluation and Processing of Refund:

3.1. Verification: Our customer support team will review the refund request and assess whether it meets the eligibility criteria.

3.2. Communication: We may reach out to the customer for additional information or clarification, if needed, to make a fair evaluation.

3.3. Refund Decision: Once the refund request is reviewed, we will notify the customer of the decision via the email address provided during the purchase process.

3.4. Approved Refunds: If the refund request is approved, we will process the refund within 7days and issue the refund to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in the customer’s account, depending on the payment provider’s policies.

  1. Non-Refundable Products:

4.1. Customization Services: Any fees associated with customization services are non-refundable.

4.2. Bundled Products: If the product was part of a bundle or special offer, refunds will only be granted for the specific product that meets the eligibility criteria.

  1. Fraudulent Activity:

5.1. Suspected Fraud: We reserve the right to deny a refund request if there is evidence of fraudulent activity or misuse of our products or services.

  1. Policy Modifications:

6.1. Right to Change: We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

By purchasing products from ItthiadSoft, you acknowledge and agree to this Refund Policy. If you have any questions or concerns about the policy, please contact our customer support team at [email protected]

Thank you for choosing ItthiadSoft. We appreciate your business and strive to provide you with exceptional products and services.